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Understand the Rules Before You Start

These terms set out what you agree to when you open an account with gojob and use our services where local law permits. Read them carefully — they cover eligibility, account conduct, payment rules for JazzCash, Easypaisa and Raast, and how disputes are handled.

Eligibility conditions applyJazzCash, Easypaisa, Raast governedAccount conduct rulesJurisdiction-dependent accessContact us for policy queries
gojob Understand the Rules Before You Start
HOW WE HANDLE POLICY

Data, Security and Your Account Rights

We keep your account and transaction data only as long as it is needed for operational and legal reasons. Here is how the key areas work in practice — no vague promises, just the actual process.

Data Retention

We hold account and transaction records for the period required by applicable rules. Once that window passes, personal data is deleted or anonymised from our active systems.

Cookie Policy

We use session and analytics cookies to keep your login active and understand how pages are used. You can manage cookie preferences from your browser settings at any time.

Account Security

Accounts are protected with OTP verification on login. If you notice unusual access, contact support immediately — we can lock the account while an investigation is opened.

Requesting Changes

To update personal details, request a data copy or ask for account closure, use the form in your account dashboard or contact support via live chat or email.

LEGAL CONTACT PATHS

Reach Us on a Policy or Account Matter

If you have a question about these terms, want to raise a dispute, or need to request a change to your account data, our support team handles policy queries directly. Contact us through the channel that works for you — we respond in English and address account and legal questions specifically.

Team online

Live Chat

Open the chat widget from any page in your account. Available for account queries, payment disputes and policy clarifications during support hours.

Email Support

Send your legal or account query to our support address found in the account dashboard. Include your registered mobile number for faster handling.

Account Dashboard

Your dashboard holds links to all active policy documents. For data requests or account closure, the relevant form is filed directly from there.

Common Legal and Account Questions

These are the questions we hear most often about how our terms, data handling and account rules actually work. If yours is not here, reach out through live chat or email.

Access depends on local law and the eligible regions we operate in. Check your local regulations — we do not confirm legality for any specific location on your behalf.

You must meet the eligible age requirement set by your local jurisdiction. Accounts found to be held by ineligible individuals will be suspended and any balance reviewed under our terms.

Deposits and withdrawals via JazzCash and Easypaisa are governed by both our terms and those of the wallet provider. Identity verification may be required before a withdrawal is processed.

Yes. Submit a data access request through the form in your account dashboard or contact us by email. We will respond within the timeframe required by applicable rules.

Use the account closure option in your dashboard or contact support directly. Any verified balance will be settled to your linked JazzCash, Easypaisa or Raast account before closure completes.

Contact us via live chat or email with your account number and the specific transaction details. Our team reviews disputes and responds with a decision and the reasoning behind it.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.